Accessibility
Commitment to Accessibility
FLOW Inspires Us is committed to making www.flowinspiresus.com accessible to all people, including those with disabilities. We recognize that web accessibility is important to ensure that everyone can access, navigate, and shop on our site.
We are actively working to improve the accessibility of our website in accordance with international best practices. Accessibility is a continuous process that always evolves, and we are committed to constant improvement. We acknowledge that our site is currently in progress toward full compliance with the highest accessibility standards.
Accessibility Standards - Our Goal
Our website is being continuously improved to work toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the internationally recommended standard for web accessibility.
Although we are still in progress toward full compliance with this standard, these guidelines guide our work and include:
Perceivability: Content must be perceivable to all users, including those with visual or hearing disabilities. We provide text alternatives for images, captions for videos, and sufficient contrast between colors.
Operability: The site must be navigable using keyboard only (without a mouse). All interactive elements must be accessible with keyboard navigation and sufficient time to read and use the content.
Understandability: Text and instructions must be clear and easy to understand. We use simple language and logical structures.
Robustness: The site must work with a wide variety of browsers, assistive technologies (screen readers, magnifiers, etc.), and devices.
Accessibility Features Implemented
Our site includes the following accessibility features:
Alternative text: All product images have text descriptions that explain what is shown in the image, allowing users with vision problems to understand the content.
Keyboard navigation: You can navigate completely through the site using the Tab and Enter keys, without needing a mouse.
Visible focus: When you navigate using the keyboard, there is a clear visual indicator showing where you are on the site.
Color contrast: Text and interactive elements have sufficient contrast with the background to be readable.
Text resizing: The site works correctly even if you increase the text size in your browser.
Screen reader compatibility: The site is coded to work with popular screen readers such as NVDA, JAWS, and your device's native reader.
Semantic structure: We use appropriate HTML tags that help assistive devices understand the structure of the content.
Labeled forms: All data input fields have associated labels that explain what information is required.
Shopify platform: FLOW uses Shopify, which also works continuously to improve accessibility in its platform and templates.
Known Limitations
Although we strive to comply with WCAG 2.1 Level AA standards, there are some areas where the site may not be completely accessible:
Third-party content: Some elements such as the WhatsApp button, analytics tools, and other third-party integrations may not be fully accessible if their providers do not meet accessibility standards. We are monitoring these tools to identify more accessible alternatives when necessary.
Product videos: We have silent videos showing models wearing our clothing items. While these videos do not have audio and therefore do not require captions, some may not have complete text descriptions of what is shown in the video. We are working to add text descriptions to all videos so users with visual disabilities can better understand how the garment looks when worn.
Product images: All our product images have descriptive alternative text. However, completely describing the variety and visual details of diverse products is an ongoing challenge, and we continuously seek to improve these descriptions.
Continuous evolution: Web accessibility is a field that constantly evolves. New tools, standards, and best practices emerge continuously, and we are committed to incorporating them into our improvements.
Available Accessibility Tools
Browser adjustments: Most modern browsers (Chrome, Firefox, Safari, Edge) have built-in options to increase text size, invert colors, and activate high contrast mode. Check your browser's documentation to learn how to use these features.
Screen readers: If you use a screen reader, our site has been designed to be compatible with the major ones:
NVDA (free, Windows): https://www.nvaccess.org/ JAWS (commercial, Windows): https://www.freedomscientific.com/ VoiceOver (built-in, Mac/iOS): Press Command + F5 on Mac TALKBACK (built-in, Android): Access from Settings > Accessibility
Screen magnifiers: If you need to enlarge specific parts of the screen:
Windows Magnifier (built-in): Windows + Plus (+) ZoomText (commercial): https://www.zoomtext.com/
Virtual keyboard: If you have difficulty with a physical keyboard, most operating systems include virtual keyboards in Accessibility or Settings.
How to Report Accessibility Issues
If you encounter accessibility barriers on our website, we would like to know so we can improve it. Please report any accessibility issues by contacting us:
Email: hola@zonaehome.com (specify "Accessibility Report" in the subject)
WhatsApp: +57 310 2485375 (Write: "I have an accessibility problem on the site")
In your report, please include: A clear description of the problem or barrier you encountered. The specific page or section where the problem occurs. The browser and operating system you use. Your assistive device (screen reader, magnifier, etc.) if applicable. Steps to reproduce the problem if possible.
We will respond to all accessibility reports within 5 business days and keep you informed of progress.
Legal Compliance Statement
Applicability by country: Compliance with accessibility standards has different legal requirements depending on where you operate:
In the United States: Under the ADA (Americans with Disabilities Act), Title III, websites and applications used by the public must be accessible. FLOW strives to comply with this.
In the European Union: Directive 2016/2102 requires accessibility on public sector sites, with growing expectations for the private sector. FLOW aligns with these expectations.
In Colombia: Law 1618 of 2013 establishes principles of inclusion for people with disabilities, although without requirements as detailed as other countries. FLOW respects these principles.
In other countries: FLOW respects the web accessibility laws of each country where it operates.
Continuous Improvements - Our Commitment
FLOW is committed to constant improvement in accessibility. This means:
Regular audits: We conduct accessibility evaluations regularly to identify areas that need improvement and prioritize issues by user impact.
Improvement roadmap: We work on an improvement plan that is continuously updated as we identify issues and receive feedback.
Team training: Our development and design teams receive ongoing training on accessibility best practices.
Feedback incorporation: We take accessibility reports from users seriously and prioritize them in our improvement roadmap.
Technology updates: We keep our tools, plugins, and platform (Shopify) updated to benefit from the latest accessibility improvements.
Standards participation: We follow the evolution of WCAG standards and other accessibility guidelines to keep our site updated.
Alternatives for Shopping
If you experience difficulty shopping online due to accessibility barriers, we offer alternatives:
Assisted shopping via WhatsApp: You can contact +57 310 2485375 on WhatsApp and a member of our team can help you complete your purchase by describing products and processing your payment verbally.
Shopping by email: You can write to hola@zonaehome.com with details of what you wish to purchase, and our team can help you.
Personalized product description: If you need a more detailed description of a product, contact us and we will provide additional information.
External Accessibility Resources
For more information about web accessibility and how to use it, check out these resources:
Web Accessibility Initiative (WAI): https://www.w3.org/WAI/ Accessibility guidelines and best practices.
WCAG 2.1 Guidelines: https://www.w3.org/WAI/WCAG21/quickref/ Detailed information about accessibility standards.
Microsoft Resources: https://www.microsoft.com/en-us/accessibility/ Accessibility tools and resources.
Apple Resources: https://www.apple.com/accessibility/ Guides for using accessibility features on Apple devices.
Contact for Accessibility Matters
To report issues or questions about accessibility:
Email: hola@zonaehome.com (Subject: "Accessibility Report")
WhatsApp: +57 310 2485375
Website: www.flowinspiresus.com
We are committed to responding within 5 business days.
Last Update
This Accessibility Policy was last updated in May 2026 and will be reviewed regularly to reflect changes to our website and accessibility standards.