Privacy policy
FLOW Inspires Us manages this store and website, including your data, content, features, tools, products, and services, to provide you with a carefully designed shopping experience (the "Services"). This store operates with Shopify technology from Florida, United States, and complies primarily with data protection laws of Florida. However, Flow also respects the local data protection laws of the country where you reside: Law 1581 of 2012 in Colombia, GDPR in the European Union, and other applicable legislation, to the extent that they are more favorable to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with our Services through www.flowinspiresus.com. By accessing or using the site, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Contact information: Your name, home address, billing address, shipping address, phone number, email address, and other contact information you provide.
Financial information: Credit card numbers, debit card numbers, bank account information, payment details, transaction information, and payment confirmation.
Account information: Your username, password, security questions, preferences, and privacy settings.
Purchase information: Products you view, add to cart, purchase, return, or exchange, as well as your purchase history and previous transactions.
Communications: Information you provide in communications with our customer service team, including inquiries, complaints, and suggestions.
Technical data: Your IP address, device type, operating system, web browser, browsing behavior on the site, pages visited, time spent on site, and other technical metrics.
Preference information: Your product preferences, sizes, colors, styles, and brands, as well as information about your interactions with our marketing services.
How We Collect Your Information
We collect personal information directly from you when you create an account, make a purchase, contact us via email, WhatsApp, or through forms on the site. We also automatically collect information when you browse the site through cookies and similar technologies. Additionally, we obtain information from our service providers such as payment platforms, logistics companies, and technology providers who act under our instructions.
How We Use Your Information
Service delivery: We use your information to process your orders, manage payments, coordinate international shipments, facilitate exchanges and returns, and provide you with efficient customer service. We also use this information to create and maintain your account, remember your preferences, and send you notifications related to your purchases.
Personalization: We use your information to personalize your shopping experience, recommend products based on your preferences and purchase history, and show you relevant content.
Marketing and communications: We use your information to send you commercial, advertising, and promotional communications via email, text message, or WhatsApp, always respecting your communication preferences. You may opt out of these communications at any time.
Security and fraud prevention: We use your information to detect, investigate, and prevent fraudulent, illegal, or malicious activities, and to protect the security of our website and our users.
Service improvement: We use technical and behavioral information to analyze, improve, and optimize our website, applications, and services.
Legal compliance: We use your information to comply with applicable legislation, respond to government authority requests, and enforce our Terms of Service and Policies.
How We Share Your Information
We may share your information with service providers who support our business operations, such as payment platforms, shipping and logistics companies, hosting and technology providers, and marketing companies. These providers act under our instructions and are required to protect your information.
Our store is hosted on Shopify, who also processes information to operate and improve the Services. Your information may be transferred and processed outside your country of residence by Shopify and its providers.
In some cases, information may be shared with business partners, affiliates, or government authorities when required by Colombian law or when necessary to protect public safety.
FLOW reserves the right to share information when necessary to enforce our Terms of Service, protect our rights or the rights of other users, or to investigate possible irregularities.
Relationship with Shopify
The website www.flowinspiresus.com is hosted on Shopify, who collects and processes data about your access and use of the Services. The information you provide through the site will be transmitted to Shopify and third parties potentially located in countries other than Colombia.
Shopify uses information to operate and improve the platform, and may use aggregated data to develop advanced features. For more information about how Shopify processes your information, please see Shopify's Consumer Privacy Policy at: https://privacy.shopify.com/en
International Data Transfers
FLOW operates from Florida, United States. Your personal information may be transferred, stored, and processed on servers located outside your country of residence, including in the United States and other countries. By providing your personal information, you authorize these international transfers. These transfers are made under internationally recognized protection mechanisms and in compliance with applicable laws of your country of residence.
External Links
Our site may contain links to third-party platforms, social media, or other websites not affiliated with FLOW. We are not responsible for the privacy practices, security, or content of such sites. We recommend that you review the privacy policies of any site before providing personal information. Information you share in public spaces or on social media may be visible to other users.
Security of Your Information
FLOW implements reasonable technical, operational, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is completely foolproof. We recommend that you do not use insecure channels to send us sensitive or confidential information.
If you decide to use our services, you are responsible for maintaining the confidentiality of your access credentials, such as your password. We strongly recommend that you do not share your password or other sensitive information with third parties.
Retention of Your Information
FLOW retains your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements and policies, or as required by law. When your information is no longer needed, we implement procedures to delete it or de-identify it securely.
Your Rights
Depending on your country of residence, you have rights regarding your personal information under local laws. Flow respects these rights based on where you reside:
In Colombia (Law 1581 of 2012): ARCO rights (Access, Rectification, Cancellation, Opposition) plus Portability.
In the European Union (GDPR): Full GDPR rights including right to be forgotten and processing limitation.
In other countries: The rights established by your local data protection legislation.
General rights that apply in all countries:
Right of access: You can request access to all personal information FLOW maintains about you.
Right of rectification: You can request that we correct any inaccurate, incomplete, or outdated personal information.
Right of cancellation/deletion: You can request the deletion of your personal information when it is no longer necessary for the original purposes, the retention period has expired, or consent has been withdrawn.
Right of opposition: You can object to the processing of your personal information for certain purposes, including direct marketing and commercial communications.
Right to portability: You can receive a copy of your personal information and request that it be transferred to a third party.
Management of communication preferences: You can choose not to receive commercial or promotional communications at any time. If you receive a promotional email, you can unsubscribe using the unsubscribe link. You can also contact us directly stating that you wish to stop receiving communications.
To exercise any of these rights, contact FLOW at hola@zonaehome.com or call +57 310 2485375 on WhatsApp. We will respond to your request within a reasonable timeframe as established by your country's law.
Minors
The Services are not directed to persons under 18 years of age, and FLOW does not knowingly collect personal information from minors. If you are a parent, guardian, or legal representative of a minor who has provided us with personal information, you can contact us to request its deletion.
Complaints
If you have a complaint about how FLOW handles your personal information, we ask that you contact us first. We are committed to resolving any concerns quickly and fairly.
If you believe your data protection rights have been violated, you have the right to file a complaint with the data protection authority of your country:
In Colombia: Superintendence of Industry and Commerce (SIC)
In the European Union: Data Protection Authority of your country
In the United States: Federal authorities such as FTC (Federal Trade Commission) or state authorities as appropriate
In other countries: The data protection or consumer protection authority of your country of residence
Changes to This Policy
FLOW may update this Privacy Policy occasionally to reflect changes in our practices, technological changes, or changes in legislation. Any changes will be published on this website and the "Last Updated" date will be modified. It is your responsibility to review this Policy periodically to be informed of any changes. Continued use of the Services constitutes acceptance of the modified Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how FLOW handles your personal information, you can contact us:
Email: hola@zonaehome.com
WhatsApp: +57 310 2485375
Address in Florida (USA): 135 103rd Street, PH-2, Bay Harbour Islands, Florida 33154, United States
Distribution center in Colombia: Cruce del Tablazo, 700 meters towards Zona Franca, Llanogrande, Rionegro – Antioquia, postal code 054047, Colombia
Website: www.flowinspiresus.com
Legal Basis
This Privacy Policy complies primarily with the data protection laws of the State of Florida, United States. However, Flow also respects the local data protection laws of each country:
In Colombia: Law 1581 of 2012 "Por la cual se dictan disposiciones generales para la protección de datos personales" (General provisions for the protection of personal data) and its Regulatory Decree 1377 of 2013.
In the European Union: General Data Protection Regulation (GDPR) 2016/679/EU.
In the United States: State data protection laws (including California Consumer Privacy Act, Virginia Consumer Data Protection Act, etc.).
In other countries: Data protection laws of your country of residence as appropriate.
Last updated: May 2026